Shipping Policy
Last Updated: July 2026
Introduction
Thank you for shopping at Rdhsiijdd, operated by KhaiEL Hongkong Limited. We aim to provide a clear and reliable shopping experience, from selecting your sticker packs to receiving your order.
This Shipping Policy explains our processing times, shipping charges, estimated delivery windows, tracking information, and assistance for delivery issues across our Nature, Cozy Life, and Travel collections.
1. Order Fulfillment & Processing
Once your order is placed and payment is successfully processed, we begin preparing your items for shipment.
- Processing Time: Please allow 1–3 business days for order verification, product checks, packing, and dispatch preparation.
- Weekends & Holidays: Orders placed on weekends or public holidays begin processing on the next business day.
- Dispatch Confirmation: We will send a shipping confirmation when your order is dispatched.
Processing time is separate from the estimated transit time below. If a significant processing delay affects your order, we will notify you.
2. Shipping Rates & Estimated Delivery
Our standard shipping terms are:
- Standard Shipping Fee: $5.99 USD per order, unless a different rate or free-shipping promotion is displayed at checkout.
- Estimated Transit Time: 10–20 business days after dispatch, depending on the destination, customs processing, and local delivery services.
Available destinations and applicable charges are displayed at checkout. Please review this information before completing your purchase.
Delivery estimates are not guaranteed arrival dates unless expressly stated.
3. Shipping Delays & External Disruptions
Delivery may occasionally take longer because of:
- Customs inspections or import clearance.
- Seasonal parcel volumes and local carrier backlogs.
- Severe weather, transport disruptions, or industrial action.
- Other events beyond our reasonable control.
If your order exceeds the estimated delivery window, please contact us for assistance. These circumstances do not remove any cancellation, refund, or other rights available under applicable law.
4. Tracking Your Shipment
When your order is dispatched, we will email the available tracking details to the address provided at checkout.
- Tracking Link: Your confirmation email will include a tracking number and a link where available.
- Tracking Websites: You may also check shipment updates through 17TRACK or the relevant carrier’s website.
- Initial Updates: Tracking information may take 24–72 hours to appear after the tracking number is issued.
A tracking number may be generated before the carrier’s first scan. If no updates appear after this period, please contact our support team.
5. Multiple Items & Split Shipments
Orders containing multiple sticker packs may arrive in separate packages because of product availability or fulfillment arrangements.
If your order is split:
- We will provide separate tracking information for each tracked package.
- You will not be charged additional shipping fees solely because we split your order.
- Packages may arrive on different dates.
Please check all shipment notifications before reporting an item as missing.
6. Order Changes & Address Corrections
If you need to correct your shipping address, contact details, sticker pack selection, or quantity, please email support@rdhsiijdd.com as soon as possible, preferably within 12 hours of placing your order.
Use the subject line:
“Urgent: Shipping Adjustment — [Your Order Number]”
Please include your order number, checkout email address, and the complete correction.
We will attempt to accommodate changes before packing or dispatch. Changes cannot be guaranteed, including requests made within 12 hours.
If a carrier offers redirection after dispatch, additional charges may apply. We will explain any proposed charges before asking you to approve them. This section does not limit statutory cancellation rights.
7. Unsuccessful Delivery & Parcel Collection
If delivery cannot be completed, the carrier may arrange another attempt or hold your package at a collection point.
Please monitor tracking updates and follow the carrier’s instructions to arrange redelivery or collection within its holding period.
If a package is returned because of an incomplete address, refused delivery, or missed collection, contact us to discuss the available options. Any reasonable reshipping charges will be explained in advance.
Refunds and responsibility for delivery costs will be assessed according to the circumstances and applicable law.
8. Delayed Shipments & Tracking Gaps
If your order appears delayed:
- Review Your Tracking Information: Check for customs notices, attempted deliveries, or collection instructions.
- Contact Customer Support: Email us if there have been no tracking updates for more than seven consecutive business days, or if your order has exceeded the estimated delivery window.
You may contact us sooner if tracking indicates a delivery problem.
Our team will investigate with the relevant fulfillment or carrier partner. A recent scan does not necessarily mean that a shipment is progressing normally.
9. Lost Packages & Missing Deliveries
If your package is confirmed lost before delivery, we will arrange an appropriate resolution, such as a replacement or refund, according to your applicable rights.
If tracking shows “Delivered” but you cannot locate your parcel:
- Check the delivery location, mailbox, reception area, and any designated safe place.
- Ask household members, building staff, or neighbors whether they accepted it.
- Contact us promptly so that we can request delivery details from the carrier.
A “Delivered” tracking status does not automatically establish that you received the goods. We will assess the available evidence and your applicable rights before determining a resolution.
Reports of theft after confirmed receipt will be assessed separately based on the circumstances.
10. Shipping Destinations & Dispatch Locations
We ship to the destinations supported at checkout. Availability may change because of carrier restrictions or temporary transport disruptions.
Orders may be dispatched through fulfillment partners or suppliers, and the dispatch location may vary by product and destination.
Our registered business address is provided for corporate correspondence and is not necessarily a warehouse or return facility.
If we cannot fulfill an order to your selected destination, we will contact you and refund any payment collected for the canceled order.
11. Customs, Taxes & Delivery Information
Customs Duties & Import Charges
International shipments may be subject to import duties, local taxes, or carrier clearance fees.
Any taxes or duties collected by us will be shown at checkout. Unless expressly included or prepaid, additional destination charges legally payable by the recipient may be collected separately by customs authorities or the carrier.
This does not transfer to customers any obligation legally assigned to us.
Accurate Shipping Details
Please provide a complete and accurate delivery address, including apartment or unit numbers and any required postal code.
If an address error affects delivery, contact us immediately. We will help investigate and explain any available correction or reshipping options.
Responsibility for additional costs or unsuccessful delivery will depend on the circumstances and applicable law.
12. Customer Support & Corporate Contact
For shipping questions, tracking assistance, or delivery concerns, please contact:
- Brand Name: Rdhsiijdd
- Legal Operating Entity: KhaiEL Hongkong Limited
- Business Address: Unit B, 22/F, 37–39 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong
- Customer Support Email: support@rdhsiijdd.com
- Telephone: +1 (517) 997-1414
- Business Hours: Monday–Friday, 9:00 AM–6:00 PM, Eastern Time
Please include your order number and tracking number, if available, so that we can assist you efficiently.