Refund policy

Last Updated: July 2026

Introduction & Corporate Commitment

At Rdhsiijdd, operated by KhaiEL Hongkong Limited, we value the quality, presentation, and accuracy of our sticker packs. Our goal is to provide clear product information and a straightforward customer support experience across our Nature, Cozy Life, and Travel collections.

This policy explains how we handle return requests, damaged products, missing items, fulfillment errors, and refunds.

If you experience an issue with your order, please contact us at support@rdhsiijdd.com or call +1 (517) 997-1414.

Nothing in this policy excludes or limits rights available to you under applicable consumer protection laws. Where mandatory legal requirements differ from this policy, those requirements apply.

1. General Return & Exchange Policy

Except where required by applicable law, Rdhsiijdd does not accept returns or exchanges solely for change-of-mind or preference-based reasons, including:

  • Changing your mind after purchasing.
  • Preferring a different illustration, theme, color, or finish.
  • Ordering the wrong sticker pack or variant.
  • Selecting a product without reviewing its stated dimensions, materials, or quantity.

Please review each product description carefully before placing an order. Sticker materials, sizes, pack contents, transparency, and adhesive properties may vary between products.

This restriction does not apply to products that arrive damaged, defective, materially misdescribed, or incorrect, or to any statutory cancellation or return rights applicable to your purchase.

2. Reporting Damage, Defects & Missing or Incorrect Items

Please inspect your order when it arrives. If you notice damaged stickers, a manufacturing defect, missing contents, or an incorrect product, we ask that you contact us within seven (7) calendar days of delivery to help us investigate promptly.

This requested reporting period does not shorten any statutory claim period or remove rights concerning defects discovered later.

Information to Include

Please email support@rdhsiijdd.com with:

  • Order Details: Your order number and the email address used at checkout.
  • Issue Description: A clear explanation of the damage, defect, missing contents, or incorrect item.
  • Product Evidence: Clear photographs or a short video showing the issue, where reasonably possible.
  • Packaging Details: A photograph of the shipping label and packaging, if available and relevant to the claim.

Please retain the affected items and packaging while we assess your request. If you cannot provide particular documentation, let us know so that we can discuss reasonable alternatives.

3. Claim Review & Available Resolutions

We aim to review complete claim information within 2–3 business days. If additional details are needed, our support team will contact you.

Depending on the issue, product availability, and your applicable rights, resolutions may include:

  • Replacement: Sending the correct item, missing contents, or a replacement product at no additional cost.
  • Partial Refund: Offering an agreed partial refund if you choose to keep an item with a minor issue.
  • Full Refund: Refunding the affected product where appropriate or required by law.
  • Store Credit: Providing store credit only if you choose to accept it.

You are not required to accept store credit in place of a monetary refund to which you are legally entitled.

If we require the return of a damaged, defective, or incorrect item, we will provide instructions and cover reasonable return shipping costs where required by applicable law.

4. Refund Methods & Processing Times

Approved monetary refunds are issued to the original payment method used for the purchase, unless another arrangement is agreed or required by law.

Refunds typically appear in your account within 7–12 business days after processing, depending on your bank or payment provider. Any shorter deadline required by applicable law takes precedence.

We will confirm when your refund has been processed. If it has not appeared after the expected period, please contact your payment provider and then our support team for further assistance.

Refunds will include shipping charges or other amounts where required by applicable law.

5. Return Authorization & Shipping Instructions

Please contact customer support before sending products back so that we can provide the correct return address and any necessary reference information.

Our registered business address is not automatically the return address.

Sending an item without contacting us first may delay identification and processing of your return. Please retain proof of postage and tracking information where available.

An unauthorized shipment does not automatically cancel a valid statutory claim. Responsibility for return costs and transit loss will be assessed according to the circumstances and applicable law.

6. Exchanges, Order Changes & Cancellations

Except where applicable law provides otherwise, we do not offer standard exchanges for personal preferences.

If you need to correct an address, change a sticker pack selection, or request cancellation before dispatch, contact us as soon as possible with the subject line:

“Urgent: Order Modification — [Your Order Number]”

We will attempt to accommodate your request before fulfillment progresses. Once an order has been packed or dispatched, we may be unable to change its contents or delivery details.

This operational limitation does not remove any statutory cancellation or withdrawal rights. If your order has already shipped, please contact us to discuss the options available under this policy and applicable law.

7. Customer Support & Corporate Information

For product concerns, refund requests, or questions about this policy, please contact:

  • Brand Name: Rdhsiijdd
  • Legal Operating Entity: KhaiEL Hongkong Limited
  • Business Address: Unit B, 22/F, 37–39 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong

  • Customer Support Email: support@rdhsiijdd.com

  • Telephone: +1 (517) 997-1414
  • Business Hours: Monday–Friday, 9:00 AM–6:00 PM, Eastern Time

Please include your order number when contacting us about a purchase so that we can locate your order more efficiently.