FAQ

Last Updated: July 2026

Introduction & Privacy Commitment

At Rdhsiijdd, operated by KhaiEL Hongkong Limited, we value data privacy, information security, and transparency in our customer relationships.

This Privacy Notice explains how we collect, use, disclose, and protect personal information when you browse our storefront, purchase sticker packs from our Nature, Cozy Life, and Travel collections, or communicate with customer support.

1. Categories of Information We Collect

Depending on your interactions with our store, we may collect:

Information You Provide: Your name, shipping and billing addresses, email address, telephone number, account details, and information included in customer service correspondence.

Order & Payment Information: Purchased products, transaction amounts, payment status, refund records, and payment references. Payment credentials are handled by the providers available at checkout. We receive the information needed to confirm transactions and manage orders. Please do not send full card numbers or security codes to customer support.

Device & Usage Information: IP address, browser type, operating system, device identifiers, referring URLs, approximate location inferred from your IP address, and interactions with our website.

Preferences & Submitted Content: Marketing choices, cookie preferences, reviews, and other information you voluntarily submit.

2. How We Use Your Information

We use personal information for the following purposes:

Order Processing & Delivery: Verifying payments, preparing orders, arranging shipping, and managing returns or refunds.

Customer Assistance: Answering product questions and resolving order or delivery concerns.

Store Improvement: Understanding browsing patterns and improving product information, navigation, and shopping functionality.

Transactional Communications: Sending order confirmations, shipment updates, account notices, and security-related messages.

Marketing Communications: Sending promotional announcements and product recommendations where you have opted in. You may unsubscribe at any time.

Advertising & Measurement: Where enabled and permitted, measuring advertising performance and providing relevant advertisements, subject to applicable consent and opt-out requirements.

Security & Legal Obligations: Preventing fraud, protecting our systems, maintaining required records, and responding to lawful requests.

Where applicable privacy law requires a legal basis, we rely on contract performance, legal obligations, consent, or legitimate interests, as appropriate to the activity.

3. Information Security & Retention

We use reasonable administrative and technical safeguards intended to protect personal information against unauthorized access, alteration, loss, or disclosure.

These measures may include encrypted connections, restricted access, and safeguards provided by our hosting and payment partners. No online transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary to fulfill the purposes described in this notice, including order support, legal recordkeeping, security, and dispute resolution. When information is no longer needed, we delete or anonymize it as appropriate.

4. Third-Party Disclosures & Service Providers

We may share relevant information with service providers supporting our operations, including:

Storefront & Hosting Providers: Including Shopify, which supports our online store and related services. Shopify may also process certain information independently under its own privacy terms.

Payment Providers: To process transactions, verify payments, and issue refunds.

Fulfillment & Shipping Partners: To prepare orders and deliver packages.

Customer Support & Communication Providers: To manage inquiries and send authorized messages.

Analytics & Advertising Partners: Where integrated, these providers may receive identifiers and browsing or purchase events for analytics, attribution, and advertising.

Potential platforms include the following, only where enabled on our store:

We may also disclose information where necessary to comply with law, protect rights, or complete a business transfer with appropriate safeguards.

We do not sell personal information for money. Certain advertising disclosures may nevertheless qualify as a “sale” or “sharing” under applicable privacy laws.

Service providers may process information outside your country of residence. Where required, appropriate safeguards will apply to international transfers.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Maintain shopping carts, checkout sessions, authentication, and security.
  • Remember preferences and settings.
  • Understand website traffic and performance.
  • Measure campaigns and provide relevant advertising where permitted.

Where required, we obtain consent before using non-essential tracking technologies.

You may manage your choices through available website privacy controls and your browser settings. Blocking essential cookies may affect certain shopping functions.

Withdrawing consent does not affect processing lawfully carried out before withdrawal.

6. Children’s Privacy

Our storefront is intended for purchases by adults and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our store, please contact us so that we can investigate and take appropriate action, including deletion where required.

Additional protections or parental authorization requirements under applicable local law remain in effect.

7. Privacy Notice Accessibility & Browser Signals

You may browse public product pages without registering an account. However, browsing may still involve the collection of device information and the use of essential cookies.

This Privacy Notice is intended to remain accessible through our website’s policy links.

Traditional Do Not Track (DNT) signals are distinct from Global Privacy Control (GPC). We do not represent that every technology used on our store responds to DNT signals.

Where applicable law requires us to recognize GPC or other qualifying opt-out preference signals, we will treat them as requests to opt out of the relevant sale or sharing of personal information.

8. European Economic Area & United Kingdom Rights

Where the GDPR or UK GDPR applies, you may have rights to:

Access: Request access to personal information and details about its processing.

Rectification: Request correction of inaccurate or incomplete information.

Erasure: Request deletion, subject to applicable conditions and exceptions.

Restriction & Objection: Request limits on processing or object to certain uses, including direct marketing.

Data Portability: Receive eligible information in a structured, commonly used format.

Withdrawal of Consent: Withdraw consent where processing relies on it.

Automated Decision Safeguards: Exercise applicable rights concerning decisions based solely on automated processing.

You may also complain to the relevant data protection authority.

To submit a request, email support@rdhsiijdd.com. We may need to verify your identity before fulfilling it.

9. California & Other Applicable U.S. Privacy Rights

Where the CCPA, CPRA, or another applicable state privacy law covers our processing, eligible residents may have rights to:

  • Know about and access personal information collected and disclosed.
  • Request correction or deletion.
  • Opt out of the sale or sharing of personal information or certain targeted advertising.
  • Limit certain uses of sensitive personal information where applicable.
  • Exercise privacy rights without unlawful discrimination.

Advertising-related disclosures may qualify as “sharing” even when no money is exchanged.

You may submit requests through available website privacy controls or by emailing support@rdhsiijdd.com. Authorized agents may submit requests where permitted, subject to appropriate verification.

We respond within applicable legal deadlines and explain any lawful exceptions.

10. Security Incidents & Data Breach Response

If we become aware of a security incident involving personal information, we will investigate, take reasonable containment measures, and assess applicable notification obligations.

Where legally required, we will notify affected individuals and relevant authorities within the applicable statutory deadlines. Notices will describe relevant information about the incident and protective steps where appropriate.

We do not apply a fixed seven-business-day notification period where a different legal deadline applies.

11. Marketing Emails & Policy Updates

Our promotional emails are intended to use accurate sender information and non-deceptive subject lines, and include an accessible unsubscribe method and required business contact details.

Unsubscribe requests are processed within applicable legal deadlines. You may also contact us directly to withdraw marketing consent.

Opting out of marketing does not prevent essential communications about existing orders, refunds, or account security.

We may update this Privacy Notice as our practices or legal requirements change. The revised version will display an updated date. Additional notice or consent will be provided where required.

12. Corporate Information & Privacy Contact

For privacy questions or requests, please contact:

  • Brand Name: Rdhsiijdd
  • Legal Operating Entity: KhaiEL Hongkong Limited
  • Business Address: Unit B, 22/F, 37–39 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong
  • Privacy & Customer Support Email: support@rdhsiijdd.com
  • Telephone: +1 (517) 997-1414
  • Business Hours: Monday–Friday, 9:00 AM–6:00 PM, Eastern Time

Please use the subject line “Privacy Request” and describe your request clearly. Avoid including unnecessary sensitive information.